Our retailers
Our retailers

Shipping policy

Shipping and Delivery
The products sold on the site are prepared, shipped, and invoiced by our authorized logistics and commercial partner, acting as seller within the meaning of applicable tax and commercial provisions.
As such, invoices issued to Customers are drawn up by:
Orders prepared, delivered, and invoiced by SODILOG
SODILOG SAS
4, rue CURIE
68000 COLMAR
VAT Number: FR47339668436
SIRET Number: 33966843600050

This partner is responsible for:

  • issuing invoices,
  • collecting and remitting applicable taxes,
  • complying with tax obligations in the countries concerned,
  • formalities related to the export and import of goods.

CINEX SAS acts as the site publisher and manager of the Cool Shoe brand, without directly handling order invoicing.
Taxes (VAT, local taxes, any applicable duties) are calculated and applied in accordance with the regulations in force in the delivery country by the partner invoicing the order.

Orders registered and confirmed within a given day are prepared the following day or on the next business day.

Delivery times from our various partners are as follows:

Metropolitan France
· Colissimo: 3 to 5 business days
· Chronopost: 1 to 3 business days
· Mondial Relay: 4 to 6 business days

Europe (Spain, Portugal, Italy, Switzerland, Germany, Belgium, Netherlands, etc.)
· Colissimo: 4 to 6 business days
· Chronopost: 2 to 5 business days
· Mondial Relay: 5 to 8 business days

Rest of the world / outside the EU
· Colissimo: 5 to 7 business days (depending on destination)
· Chronopost: 4 to 7 business days (depending on destination)

Upon shipment, we will send you a shipping confirmation email with a tracking number so you can follow your parcel's progress.
In the event of force majeure, https://cool-shoe.com/ cannot be held responsible for delivery delays.

Delivery Rates
Delivery costs depend on the delivery country and the chosen carrier. They will be calculated automatically when your order is confirmed and added to the total amount. Payment of delivery costs is made at the same time as payment for the order.

Delivery Address
Please ensure that your delivery address is correct and complete, including: building number, staircase, door code, floor, and name on the mailbox.

If the parcel is returned for the following reasons:
· Incomplete address
· Recipient absent
· Parcel not collected
· Parcel refused

Return costs will be at your expense and deducted from the refunded order amount.