Seller identification :
Company CINEX SAS
Company by shares simplified, capital of 500 000 euros, established au ZA Ambroise - 37 allées des Brimbelles - 40390 Saint Martin de Seignanx - France. Registered at RCS Bayonne with number B 344 147 384 00038, VAT number FR63344147384.
Cinex-store.com is property of the company CINEX SAS.
These general terms and conditions apply exclusively to trade relations between the CINEX SAS Company and any person visiting or making a purchase on the site cinex-store.com
Duration of the offer and sales
These conditions apply throughout the line-up of the services offered by cinex-store.com and within the limits of available stocks. cinex-store.com is committed to inform by email the customer who has ordered an unavailable item.
Customers may, prior to an order, take note on the site cinex-store.com of the essential characteristics of the product they wish to order. However, photographs, graphics and descriptions of products offered for sale on the cinex-store.com site are provided for information only and are not contractual.
Any order implies acceptance by the customer of prices and descriptions of products and services offered for sale on the cinex-store.com site. Rates quoted next to each product offered for sale are in Euros (€) and include added tax (VAT) applicable in France on the day of the order. Prices do not include customer delivery charges. Rates vary and depend on the weight of items ordered and will be communicated to the customer upon consulting his shopping cart and when confirming the order.
Cinex-store.com is free to change the selling price of its products and services at any time. If one or more taxes or compulsory contributions were to be created or modified, up as down, this change will be reflected in the selling price of products on the Seller's website. However, cinex-store.com agrees to the customer prices and taxes that have been shown to the customer during the validation of his order.
Any possible tax, tax law of the State to which the Products are shipped and delivered to will be entirely borne by the customer and paid by him at the time of the delivery of the Products, to customs authorities competent directly. We have no control over these charges. Customs policies vary widely from a country to another, so you should contact your local customs department for more information. We want our customers to be aware that cross-border deliveries are subject to opening and inspection procedure by the customs authorities.
Acceptance of the order by the seller
Cinex-store.com can meet the orders received from a client residing only in one of the territories listed in section "Territories" below. After receipt of the order placed by the customer, cinex-store.com notify the customer with a detailed receipt of the order, stating the invoice amount (including tax, amount of the applicable VAT and delivery amount and terms of sale). This acknowledgment implies acceptance of cinex-store.com of the order placed by the Customer.v
The visible products on the site are available while supplies last. In case of lack of availability of a product after confirmation of an order by the customer, cinex-store.com, will notify the customer by email.
In case of unavailable article, cinex-store.com is committed to providing a credit or refund the customer within 15 days. Termination by the seller of the order placed by the Client shall entitle the customer to any compensation due to the unavailability of products or services constituting its order. In that case, the Customer may take a new order with products available on the Site.
Orders taken on the Site may only be valid if concluded between the seller and a customer residing in any of the following territories in which the order can be invoiced and delivered:
Austria - Belgium - Cyprus - Croatia - Czech Republic - Denmark - Estonia - Finland - France - Germany - Guadeloupe - French Guyana - Martinique - Reunion - Greece - Hungary - Iceland - Italy - Latvia - Lithuania - Luxembourg - Malta - Netherlands - Norway - Poland - Portugal - Romania - Slovakia - Slovenia - Spain - Sweden - Switzerland
If the Client lives outside the areas mentioned above, he can not place a valid order via cinex-store.com website.
Payment currency is the Euro (€) for all the countries listed above in Article Territories.
At its first order, the customer may register by creating an account with the following information: title, name, complete delivery address, email, phone number, birth date. On this occasion the client creates a password. After consulting products, he can select the reference that he wish to acquire and put in the cart. If the customer has a special offer or coupon, it must first enter a code that has been assigned in the field provided for this purpose.
Acceptance of terms and conditions is confirmed when the customer clicks the "order" button having previously checked the "I have read and agree to the terms and conditions." After confirming the method of payment, the customer will definitively and irrevocably confirm his order by clicking on "I confirm my order" at the end of the control process. This "click" validating the order, the customer acknowledges and agrees to irrevocably know, characteristics and conditions of the order (price, delivery time, delivery charges). Seller reserves the right to terminate any order at any time in the event of non-payment of any amount due or in case of violation of the terms of the General Conditions without prejudice to its other remedies.
Cinex-store.com offers two methods of payment:
By Credit Card (Carte Bleue, Visa and Mastercard) and to ensure the security of payments cinex-store.com uses the secure payment service of the CIC bank. The details of your credit card are encrypted using SSL (Secure Socket Layer) and never transmitted unencrypted over the network. Payment is made directly to the bank and cinex-store.com has no access to these details and do not keep them on its server. That is why they are required for each new transaction on our e-store. The customer can pay his order online by credit card (Carte Bleue, Visa and Mastercard), indicating a credit card number and a valid expiration date and the last three digits on the back of his credit card. When the order is confirmed the payment request is routed in real time on the secure payment handler.
By PayPal: cinex-store.com also offers you the possibility to pay your order via your PayPal account. With PayPal, your financial information is never shared with cinex-store.com. PayPal encrypts and protects your card number once and for all. Pay online by simply indicating your email address and password.
Shipping and Delivery
Orders prepared, delivered and invoiced by SODILOG
4, rue CURIE 68000 COLMAR
VAT number : FR47339668436
SIRET number: 33966843600050
Orders recorded and confirmed on a given day will be prepared the next day or the following working day.
Shipping is done thru our partner LA POSTE COLISSIMO :
- France (Continental) = 3 to 5 working days.
- Spain, Portugal, Italy, Switzerland, Germany, Belgium, Holland = 4 to 6 working days.
- Rest of Europe = 5 to 7 working days.
When your order is shipped , you will receive an email with a link to get your tracking number which you then need to check on : https://www.laposte.fr/outils/track-a-parcel
In case of "force majeure" CINEX cannot be held responsible for a delay in shipping.
You chose home delivery; your parcel is delivered at the delivery address you indicated when you placed the order, if you are away, the delivery man will leave you a note. You have then 10 days to get your parcel at the post office. Once this 10 days have passed, the parcel is automatically returned to our warehouse. You chose delivery at the relay point; your parcel will be sent at the relay point that you indicated when you placed the order, you will be noticed about the arrival of your parcel by email and /or text message. The parcel is available at the relay point for 10 days, if not picked up once these 10 days have passed; the parcel is sent back to our warehouse.
Please make sure that your delivery address is correct and complete when you confirm your order. If you choose home delivery, please mention: building number, staircase, digicode, floor and your name on the letterbox... If the package is returned to us for reasons of "incomplete address", "does not live at the address indicated", "unclaimed", "refused", the return costs will be at your expense and directly deducted from the total amount of your order during the refund.
Satisfied or your money back
According to the European Directive 97/7 of 20 May 1997 on the protection of mail order sales and the Article L. 121-20 of the French Consumer Code, the customer who buys a product on the site cool-shoe.com has a right of withdrawal to return the product that do not suit him within 14 (fourteen) days upon receipt of the order.
If you want to return a product , please send us an email at firstname.lastname@example.org with your order reference and product to return.
Our logistic partner will then send you by email a PREPAID return slip from COLISSIMO LA POSTE.
Which you will have to drop at nearest post office.
Returns have a flat fee rate :
Returns rates :
- 5 Euros per product for France (Continental)
- 8 Euros for the rest of Europe
COD shipments will not be accepted.
Products need to return in perfect shape.
Products which are dirty or incomplete will not be accepted.
Refunds will be done within 14 days thru a credit to the original method of payment.
The return and exchange costs are at customer’s charge, except for faulty products.
To return a defective item, the procedure is the same as for a classic return. We will ask you to add photographs of the item so that our customer service team authorizes the return. You will receive refund corresponding to your purchase after the quality team has authorized the return.
Deals and offers
Offers, deals and codes are only valid for the period of validity of the offer and within products availability. Discounts may in no case be converted to a refundable fee or payable to the Client. Credits may only be used by the Customer and are not transferable to third parties. They are deducted from all taxes of the Order, excluding shipping cost of the order. Unless otherwise provided in a special discount offer, discounts can not be combined with each other when placing an order.
Award of competence
For any dispute between the buyer and the seller, even for warranty or in case of multiple defendants, the jurisdiction of the Commercial Court of Bayonne will be in charge.
Through the "contact" link at the bottom of the page of the site
By email to email@example.com
By postal mail :
« Service Store »
37 allées des Brimbelles
40390 Saint Martin de Seignanx
The entire website is covered by the French and international legislation on copyrights and intellectual property. All reproduction rights are reserved, including downloadable documents and iconographic and photographic representations.
Reproduction of all or part of this site on an electronic medium whatsoever is strictly prohibited unless upon express permission of the publication director.
The establishment of a hyperlink to the Website www.cinex-store.com requires prior written authorization to the company CINEX SAS.
Protection and security of privacy
No personal information is collected without your knowledge.
No personal information is sold to third parties.
No personal information is used for unintended purposes.
Messages sent over the Internet can be intercepted. Do not give unnecessary or sensitive personal information. If you wish to send us such information, please use the postal service. The information you requested when subscribing to the site's information publications and letters are essential for access to these documents. This information is only directed to Company CINEX SAS
to which may exercise the rights of access and rectification. The addresses for (postal or e-mail) may not be sold under any circumstances to third parties or disclosed to unauthorized purposes. According to Article 27 of Law No. 78-17 of 6 January 1978 relating to data, files and freedoms, you have a right of access for you to the manager of the publication and in the requirements of section 34 of the Act. To exercise this right, the customer can send an email Company CINEX SAS in the "Contact Us" section.
The editorial team reserves the right to modify or correct the content of this website and this legal notice at any time and without notice.
Links to other internet websites
Links to other websites on this website are provided exclusively to provide you with the most complete information. www.cinex-store.com checked if the page pointed to, by the link is active, but does not control and is not responsible for these sites or for their content. For this reason, we are not responsible for these websites or information contained herein, the software or other material contained therein, or for the consequences of their use. If you decide to access external sites linked to our site, then you do so at your own risk.
It is up to the user of this website to take all appropriate measures to protect its own data and / or software from contamination by viruses circulating on the network Internet. www.cinex-store.com can not be held responsible for direct or indirect damages resulting from the use of this website or other sites linked to it, particularly because of lack of access to its website of Internet-related malfunctions at the web host or the host part of the site or service interruption due to maintenance or update. This website is governed by French law.
37 allées des Bimbelles
40390 Saint Martin